What is the setup process?
The setup is really simple and we’ll handle everything for you. Once you complete our straightforward setup form, we will create your mailboxes exactly as you ask us to.
Once this is done, we can handle the DNS change for you or send you the relevant details. Our Technical team will be there for you throughout the entire process, making setup seamless.
We can also handle the migration of your existing email and factor this into the setup process.
Will there be any downtime?
The new mailboxes are setup whilst you are still using your existing system, and we’ll plan the switchover at a time that suits you.
Once mail is flowing to your new mailboxes, we can import the historic email and you'll be good to use the new system.
If you'd like us to perform the migration, we can even run another pass to catch anything that might get missed during the switchover.
Is my email backed up?
All of your email data is backed up using two different methods: Database Level Backup and Archiving Backup.
Exchange Database Level Backup
Method: We use Microsoft DPM (Data Protection Manager) technology to backup all exchange databases.Purpose: This allows us to restore individual databases in case of corruption or email deletion.
Retention: We keep full mailbox backups for 30 days.
Exchange Archiving Backup
Method: Every email is journaled to a SQL database.Purpose: This allows users to log on to the archive to restore individual messages directly.
Retention: Indefinite as long as user stays on the system; archive is emptied 90 days after a user is removed from the system.
How does Hosted Exchange differ from traditional or free services?
Hosted Exchange Email is a professional-grade email service designed specifically for businesses that require enhanced security, reliability, and features.
Unlike traditional email services, Hosted Exchange offers advanced functionalities such as shared calendars, task management, and a higher degree of control over the email environment.
It operates in cloud-based servers, ensuring optimal uptime, redundancy, and accessibility from any location.