[Wednesday 15:09] Phil Donoghue [Wednesday 15:07] Phil Donoghue
1. UK SERVICE & SUPPORT
Everything we provide is hosted right here in the UK - with the exception of the Microsoft suite which is hosted exclusively in Microsoft datacentres throughout Europe.
Our support team are based right here in the UK and can be contacted around the clock.
2. DEDICATED ACCOUNT MANAGER
From the second you sign up you will be assigned a Dedicated Account Manager who will be there for absolutely anything you need. We'll make sure you're looked after.
3. HERE SINCE 2009
We've been at this a long time! Cloud4 were one of the first established cloud providers in the UK back in 2009 and we've been helping clients with all their IT needs ever since then - for over a decade.
4. WE UNDERSTAND YOU
We've helped thousands of organisations with their IT needs so we understand that each and every one is different in a unique way.
We understand the little things that are important to you which makes our service incomparable and unique every single time.
5. CYBER ESSENTIALS CERTIFIED
IT Security is at the forefront of everything we do. Cyber essentials is a government backed scheme to demonstrate the importance of cyber security. Cloud4 have been certified since its introduction in 2014.
6. GDPR COMPLIANT
Cloud4 and our solutions are fully GDPR compliant with robust, industry-leading security included as standard.
7. CERTIFIED MICROSOFT SILVER PARTNER
As a Certified Microsoft Silver Partner, Cloud4 have higher levels of access to Microsoft support and pricing meaning we can escalate Microsoft related issues quickly where needed and provide great pricing across our Microsoft services.
8. WE'RE COMMITTED TO YOU
Our entire team is committed to making sure you have the best possible experience from start to finish. You'll be assigned a direct point of contact from the second you contact us.
9. GREAT VALUE
Our pricing is amongst the most competitive in the market - globally - across our wide-range of services. Our pricing is predictable, easy to understand and unrivalled value.
10. DEDICATED 24/7
Our team are dedicated to you 24/7. All of our services are monitored by active engineers around the clock (even on Christmas Day!).
Our out of hours team are always on hand to help you with more urgent issues outside of working hours.
11. 99.9% ACTUAL UPTIME
We don't predict uptimes and have enjoyed some of the best rates in the world since our inception. Across our entire service suite, our actual uptime has been 99.9% over the last 10 years. Times have changed, our technology has improved, we've even moved datacentres but our uptime remains the same.
12. AROUND THE CLOCK MONITORING
Our system monitoring is second to none. One of the main reasons our uptime is 99.9% is that we have the visibility to fix any potential problems before they actually occur.
Monitoring is constant with ping alerts being fed into our engineers. Clients can also request personalised monitoring reports.
13. DEDICATED MIGRATION MANAGER
As well as having a Dedicated Account Manager (who will be with you throughout your Cloud4 journey), you will also be assigned a Dedicated Migration Manager who will oversee your move to Cloud4 and provide updates along the way.
15. SIMPLE PRICING - NO HIDDEN ADD-ONS
We include everything you need in a single price across our wide-range of services which makes it nice and easy for both of us. Unlike other providers, we give you a clear price based on your requirements with absolutely no hidden costs.
16. COMPLETELY TAILORED FOR YOU
We understand that every organisation is different.
We build your services uniquely to meet your exact requirements. We work closely with you during the setup process and beyond to make sure we get everything exactly as it should be.
17. FINANCIALLY BACKED SLA
We're that confident in our service, support and SLA that if we drop below the high standards we promise we will compensate you financially.
18. NO LONG-TERM CONTRACTS
We don't tie you into long-term contracts. We promise not to tie you in for anything longer than 12 months - which is our maximum contract length (unless of course you wanted a longer contract).
Rolling monthly contracts are also available on many of our services.
19. 2 WORKING HOUR SLA
All Support Tickets are dealt with under our 2 working hour SLA meaning that you will get a response and potetially a resolution to your query within 2 working hours max.
More urgent issues are prioritised and will receive a faster response.
20. AVAILABLE FROM JUST 1 USER
We work with businesses of all sizes. No matter how many users you have, we can provide a plan for you. We have large corporates using our services and we have one user business just starting out on their journey.
If you have a need for any of our services, we've got you covered.
21. IN-HOUSE DATA PROTECTION OFFICER
We take security seriously. We even have an in-house Data Protection Officer who is here to ensure your data is safe and secure and that we as a company strive to meet industry requirements.
As a client of Cloud4, our DPO is happy to answer any questions you may have.
22. EXCLUSIVE DISCOUNTS FOR CHARITIES & EDUCATION
If you're a Charity, non-profit organisation or an Education Establishment, you qualify for significant, exclusive discounts on our services.
23. PRICE MATCH
We're confident that there is no better solution or value in the market across our service portfolio.
With that in mind - we'd be more than happy to price match any like-for-like quote you have.
24. GLOBAL PRESENCE
No matter where you are in the world we can support you.
We currently work with clients in over 20 countries across the globe from our UK base.
25. JOIN THOUSANDS OF OUR HAPPY CLIENTS
We currently support thousands of happy users across the globe.
You can see what our customers say about us on these independent plaforms here; reviews.co.uk, TrustPilot, Serchen & CloudTango.
26. HUMAN TOUCH
Dealing with IT companies in this day and age can be a hassle. Complex IVR's, waiting on hold - some don't even have a phone number!
We're real people that you can pick up the phone and speak to within a couple of rings for whatever you need!
27. YOUR ONE-STOP SHOP FOR ANYTHING IT RELATED
We can supply a wide-range of IT services, products and hardware. From the Broadband line you access your PC on to the keyboard you use to type - and everything in between!
We can provide you with extremely competitive pricing on any IT hardware thanks to our extensive links to distribution.
28. FULLY MANAGED SETUP & MIGRATION
You don't need to worry about a thing if you decide you want to migrate to Cloud4.
We will agree a plan that suits you and then you can sit back whilst our engineers do the rest! You will have a direct point of contact should you have any questions at all.