FAQ'S

What is the setup process?

The setup is really simple and we’ll handle everything for you. Once you complete our straightforward setup form, we will create your mailboxes exactly as you ask us to. Once this is done, we can handle the DNS change for you or send you the relevant details. Our Technical team will be there for you throughout the entire process, making setup seamless.

Will there be any downtime?

Absolutely none! The new mailboxes are setup whilst you are still using your existing system, and we’ll plan the switchover at a time that suits you. Once mail is flowing to your new mailboxes, we can import the historic email.  

Is my email backed up?  

All of your email data is backed up using two different methods: Database Level Backup and Archiving Backup.

Exchange Database Level Backup

Method: We use Microsoft DPM (Data Protection Manager) technology to backup all exchange databases.
Purpose: This allows us to restore individual databases in case of corruption or email deletion.
Retention: We keep full mailbox backups for 30 days.

Exchange Archiving Backup

Method: Every email is journaled to a SQL database.
Purpose: This allows users to log on to the archive to restore individual messages directly.
Retention: Indefinite as long as user stays on the system; archive is emptied 90 days after a user is removed from the system.  

Can I bring across my existing domain and mail?  

Yes, we can set you up exactly as you are now. We will handle the DNS changes and the migration of yoru existing mail making the switchover seamless.

If you are comfortable performing the migration yourself, we can provide all of the tools you need to do this and we’ll be on hand if you require assistance. If you prefer us to handle the migration, we’re happy to take control and plan this with you.